Shipping policy

CHI SHING SO dispatches from Hong Kong. This page explains how we pack, post and track an order.

Order processing

Orders are processed within 1-2 business days of cleared payment. Orders placed after 3:00 pm, at weekends or on Hong Kong public holidays are processed on the next business day. If an item is unexpectedly out of stock we will email you with the option to wait or to cancel.

Delivery times

Local Hong Kong deliveries normally arrive 2-5 business days after dispatch. International delivery times depend on the destination and the service selected at checkout; the estimate shown at checkout comes from the carrier and is not a guaranteed date.

Shipping rates

Shipping is calculated at checkout from the delivery address, parcel weight and the service you select. The exact amount is always shown before you confirm payment, and we do not add handling fees afterwards.

Tracking

When your parcel is dispatched you will receive a confirmation email with a tracking link where the carrier provides one. Tracking can take a few hours to activate.

Delays, lost and damaged parcels

Carrier delays happen occasionally. If tracking has not moved for 3 business days, or your parcel is marked delivered but has not arrived, contact us at info@vastmind.shop and we will open a trace with the carrier. Parcels confirmed lost by the carrier are replaced or refunded.

Address accuracy

Please check the delivery address at checkout. If you spot an error, email us immediately: we can usually correct an address before dispatch. Parcels returned to us because of an incorrect address can be resent at the cost of the second shipment.

Duties and taxes

Orders shipped outside Hong Kong may be subject to import duties or taxes charged by the destination customs authority. Those charges are the responsibility of the recipient and are not included in the price paid to us.